Madam, Sir,

We have received your complaint. We congratulate you for taking the necessary measures in order to protect your computer.

As an Internet service provider, Videotron supports the respect of the law and of Netiquette by their users. We have archived your complaint, and necessary measures will be taken against our user. If further breaches were to occur, his account could be permanently closed.

In the case of an intrusion attempt, a possible course of action, which Videotron fully endorses, is to submit a complaint to the appropriate authorities. We will cooperate fully with all police corps.

Thank you for your cooperation.


Abuse Response Team
Internet Technical Support
Videotron Ltee.