Dear Sir,

We hereby confirm receipt of your e-mail.

The complaint you provide contains all the information required for
processing.

Our customer will be asked to date and sign the Belgacom Skynet Terms
and Conditions of Sale and a document certifying that the acts have been
ceased. You can also be assured that if that person again breaches our
Terms and Conditions of Sale, more stringent sanctions will be taken.

Thank you for your collaboration. This way, you help us to ensure the
smooth functioning of the network.


Kind regards



Internet Fraud Team
Belgacom