English version
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Reporting Net Abuse
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Abuse by Casema customers
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Casema can only act on net abuse by Casema Internet customers. It is only useful to report net abuse to Casema if it originates from an IP number that was provided by Casema. Reports concerning other IP numbers can and will not be handled.

Wanadoo Cable
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Net abuse originating from IP numbers of Wanadoo Cable Internet customers can only be reported using the following Wanadoo e-mail
address: abuse@wanadoo.nl

What information to send
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In order to properly investigate a case of net abuse we will need the following information:

- Your e-mail address
- Your firstname and lastname
- Your phone number
- The IP address of the computer that the abuse originated from
- What is the report about? Virus, hacking, spam, other...
- A short description of the problem
- A copy of the e-mail header or the firewall logs

Note: a firewall log should at least contain the following elements:
- Date, time and timezone
- IP address of the offender
- The port number used to connect to
Please refer to http://www.casema.nl for more information on this topic

Important:
Please make sure to copy any relevant logdata as simple text into your e-mail. We do not accept any pictures, MS Word documents, nor any other files as attachments.

Send the above mentioned data by e-mail to the following address:

misbruik@casema.nl

We will handle your e-mail as soon as possible.

Depending on the severity of the case we may decide to terminate our services to the offending customer, or at our own discretion we may decide to send an official warning. Our actions will always be according to the terms and conditions of the "Casema Algemene Voorwaarden" (General Terms and Conditions). See http://www.casema.nl.

N.V. Casema