Hotmail Abuse,

Please refer to the e-mail below. We are directing this customers' issue to you, as it appears to deal with an abuse report involving a Hotmail user. Please do the needful.

Sudarshan
Microsoft Online Customer Service

Left hand / right hand ... well as half the major corporations have got so many split personalities as trading names, it gives them plenty of scope for buck passing

Yepper, but I'm totally impressed that MS would A: take responsibility, and B: take action. As my blokes in Australia would say, "good on 'ya cobber!". What would they say in jolly old England?