This is in reply to a message I resubmitted informing them that I had complied with their requirements the first time. Do they want to lure me to their website to plant a cookie (or worse)?
[quote]Dear Madam,
Dear Sir,


Thank you for your e-mail informing us that you have received spam in your electronic mailbox. To be able to properly handle your complaint, however, we will need additional information.

The address of the sender, in and of itself, is not reliable when it comes to determining where the spam came from. The reason is that the address is probably a phony one generated by the person sending the spam. What we require in order to be able to investigate are the so-called “properties” of these e-mails. To access the properties of an e-mail, right-click the e-mail’s subject and select “Properties.” Then click “Details” and “Message Source.”

The Order in Council (royal decree) of 11 March 2003 implemented certain important changes in the law of which you should be aware. From now on, we must also have the body of the message in order to determine whether the conditions imposed under the law on “spamming” have been met. Thus we ask that from now on you please add the bodies of messages to the headers already requested.

The next step then is to resubmit your complaint. Please do so using the forms on our portal, which you can access by clicking this link: http://www.belgacom.be/abuse. Alternatively, you can resubmit your complaint by sending an e-mail to abuse@skynet.be.

Please include this information in your e-mail itself and not as attachments. In most cases, attachments are filtered out for security reasons, which could result in your complaint not being processed.

Please note that without the header and body of the message we will unfortunately be unable to handle your complaint.

For further information, you may contact us via our website or by sending a fax to 02 203.22.27.


Best regards,



Internet Fraud Team
Belgacom