Dear Sir or Madam,

Thank you for taking the time to contact the BT Acceptable Use team about your concerns with unsolicited email (i.e. spam or junk mail). I?m sorry to hear about this inconvenience.

I have carried out an investigation into this and have taken action against our user to stop this happening again.

I?m sorry to say, though, that I won?t be able to give you any more information about the user  in question.

Please accept my apologies for any inconvenience caused and please do not hesitate to contact us with any further enquiries or comments.

Thank you again.

Yours faithfully,



Vicky
BT Acceptable Use team