A nice surprise from Microsoft

Usually I get some foolishness back from Microsoft support about how they are passing the buck to someone else to stop the spammers. This was a nice surprise I received:

Hello Customer,


Thank you for writing to Windows Live Hotmail Customer Support. This is Giannyl and I am writing in response to your concern regarding the message you have received from (I deleted the e-mail address) account. I recognize the importance of this issue. I recognize the importance of this issue and I apologize for the inconvenience this may have caused you.

I have closed the account, which you have reported, in accordance with the Hotmail Terms of Use (TOU). It is a strict violation of the TOU for our members to send objectionable material of any kind or nature using our service. You can view our rules and regulations at:

http://privacy2.msn.com/tou/en-us/default.aspx


We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for contacting us.


Sincerely,


Giannyl C.
Windows Live Hotmail Customer Support

Changed Routers now Purify stalls/won't fetch e-mail

Hey Jeff:

I changed my router to a newer one. I did not change any of the setting of Purify (except I downloaded the update) or any of the settings for the router. I suspect however something in the router's interface may be preventing Purify from fetching the my mail. I am hanging at the 'connecting to localhost' stage and that is where it dies/stays forever. I have a screenshot I can mail you if it helps.

I am wondering if I need to tweak one of the settings on my router. It is a Linksys Wireless N router. Any help would be appreciated.

Spam from me?

Jeff, I think this may have covered before but how do I deal with spam that is faked to appear as if I am sending spam to myself? Of course my e-mail address is white listed so it gets past all the ratings/filters, etc. It is not a huge deal, but still is irritating.

Mike

More spam after reporting??

Hey Jeff:

Quick question. I have been reporting all my spam on a regular basis. Now for whatever reason it seems I am getting more. Today I got 77 alone! Might reporting somehow make me a larger target for more spam?? Seems odd but thought I'd as

Small victories...

Maybe not yet winning the war, but one battle at at time will get us there. See below response....




Dear Sir,

Greetings of the Day!

This is in reference to your complaint in the mail sent to Reliance Communications.

We have already issued a warning to the user to ensure that such activity is not repeated in future. Hence we would request you to consider this case as closed. The Trouble Ticket Number for this complaint is ' 002-049-280 '.

Please do contact us if the incident repeats again.

Assuring you the best of our services.

Thanking you.

Yours Sincerely,

ISM Helpdesk,
E-mail : ism.helpdesk@relianceada.com